Vendor Guide
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Orders & Shipping
Managing Returns
How to handle return requests from buyers and process refunds.
Managing Returns
Handling returns promptly and fairly builds customer trust and protects your reputation.
When a Return is Requested
You'll receive a notification when a buyer requests a return. The request includes the reason and any supporting photos.
Reviewing a Return Request
- Go to "Orders" and find the order with a return request.
- Review the buyer's reason and any attached evidence.
- Approve or decline the return request.
- If approved, provide return shipping instructions to the buyer.
- Once you receive the item back, confirm and process the refund.
Return Tips
- Respond to return requests within 2-3 business days.
- Be fair and professional — even if you disagree with the reason.
- If the item was defective, consider offering free return shipping.
Note: If a dispute arises that you can't resolve with the buyer, our support team may step in to mediate.
