Vendor Guide
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Orders & Shipping
Handling Cancellations
How to process order cancellations and when you can cancel an order.
Handling Cancellations
Sometimes orders need to be cancelled. Here's how to handle cancellations professionally.
When to Cancel an Order
- The item is out of stock (update your inventory to prevent this).
- The buyer requests a cancellation before shipping.
- You're unable to fulfill the order for a valid reason.
How to Cancel
- Go to the order details page.
- Click "Cancel Order".
- Select a reason for the cancellation.
- Confirm the cancellation.
The buyer will be notified automatically, and if they already paid, a refund will be initiated.
Warning: Frequent cancellations negatively impact your vendor reputation. Keep your inventory accurate to minimize cancellations.
