Buyer Guide
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Returns & Refunds
How to Request a Return
Step-by-step instructions for submitting a return request.
How to Request a Return
Follow these steps to initiate a return for any eligible order.
Submitting a Return Request
- Go to "My Orders" from your account menu.
- Find the order containing the item you want to return.
- Click "Request Return" next to the item.
- Select a reason for the return from the dropdown menu.
- Add any additional comments or upload photos if the item is defective.
- Submit your return request.
What Happens Next
The vendor will review your return request and respond within 2-3 business days. You'll receive an email notification with their response. If approved, you'll get instructions on how to ship the item back.
Tip: Including clear photos and a detailed description of the issue will help speed up the return approval process.
Warning: Do not ship items back until the return has been approved and you've received shipping instructions from the vendor.
